Terms and Conditions for Lumify Creative Agency
Last Updated: December 28, 2025
These Terms and Conditions (“Terms”) govern your use of the website, services, products, programs, and content provided by Lumify Creative Agency (“Lumify Creative Agency,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, do not use our website or services.
Services Provided
Lumify Creative Agency provides marketing systems, advertising services, CRM implementation, automation services, videography and cinematography, branding, website design, consulting, and related creative services. The scope of each engagement is defined in proposals, invoices, service agreements, or project contracts.
No Guarantees of Results
Marketing, advertising, and creative outcomes cannot be guaranteed. While we commit to professional service and best practices, you acknowledge that results such as sales, traffic, engagement, or conversions are influenced by many factors outside of our control. You agree that Lumify Creative Agency is not responsible for business performance or financial outcomes.
Client Responsibilities
You agree to:
– provide accurate and timely information
– provide content, approvals, access, and logins needed for services
– comply with platform policies (Facebook, Google, etc.)
– ensure claims made in advertising comply with law
– maintain backups of your content and data
Delays in providing required materials may delay delivery timelines.
Payments and Billing
You agree to pay fees listed on invoices, proposals, or checkout pages.
Unless otherwise specified:
– payments are due upfront or as scheduled
– late or unpaid balances may pause service delivery
– retainers and monthly service fees are billed automatically if on subscription
Chargebacks or payment disputes without prior communication may result in account suspension.
Refund Policy
Because our services involve time, strategy, and digital work product, fees are generally non-refundable. Any exception will be stated in your individual contract or invoice.
Intellectual Property
Unless otherwise stated in writing:
– you own final deliverables created specifically for you after invoice is paid in full
– we retain rights to our systems, frameworks, templates, and internal processes
– we may display completed work in portfolios and marketing materials unless you request otherwise in writing
You represent that any materials you provide do not infringe on third-party rights.
Content and Media Releases
If we film or create media for you, you grant us permission to record and produce content necessary for the project. Unless otherwise agreed in writing, you grant Lumify Creative Agency permission to use non-confidential project materials for portfolio or promotional purposes.
CRM, Automation, and Software Use
If we install CRM systems, automation, AI tools, or integrations:
– you are responsible for your compliance with privacy laws
– you must obtain proper consent from leads and contacts
– you are responsible for messages sent from your accounts
We are not liable for platform bans, account suspensions, deleted accounts, or policy enforcement actions.
Third-Party Platforms
Our services may involve third-party tools including CRMs, hosting platforms, payment processors, ad platforms, or analytics tools. You understand that:
– each platform has its own terms and privacy practices
– service availability depends on those platforms
– Lumify Creative Agency is not responsible for outages or errors caused by third parties
Limitation of Liability
To the fullest extent permitted by law, Lumify Creative Agency is not liable for:
– lost profits or revenue
– business interruption
– loss of data
– indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid us in the 3 months immediately preceding the claim.
Indemnification
You agree to indemnify and hold harmless Lumify Creative Agency, its owners, contractors, and employees from any claims arising out of:
– your misuse of services
– your violation of laws or platform policies
– your use of deliverables or marketing campaigns
– claims arising from content you provided
No Professional or Legal Advice
Our marketing and business guidance is educational and strategic only. It is not legal, tax, or financial advice. Consult qualified professionals before acting on campaign strategies or claims.
Termination
We may suspend or terminate services if:
– payments are not made
– illegal or unethical activities are requested
– abusive or unsafe communication occurs
– terms are violated
Either party may terminate ongoing agreements as outlined in individual service contracts.
Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. Updates will be posted with a revised date. Continued use of our website or services means you accept the updated Terms.
Contact Information
For questions regarding these Terms and Conditions, contact:
