Privacy Policy for Lumify Creative Agency
Last Updated: December 28, 2025
This Privacy Policy explains how Lumify Creative Agency (“Lumify Creative Agency,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, communicate with us, or use our services.
By accessing our website or services, you agree to the practices described in this Privacy Policy.
Who We Are
Lumify Creative Agency provides marketing systems, advertising services, CRM implementation, videography and cinematography services, consulting, and creative media production for businesses and personal brands.
Information We Collect
A. Information you provide directly
We may collect the following personal information when you submit forms or communicate with us:
– Name
– Email address
– Phone number
– Company or business name
– Job title
– Project and service inquiry details
– Billing or payment information
– Testimonials or reviews
– Media submitted for creative projects
B. Information collected automatically
When you visit our website or online systems, we may automatically collect:
– IP address
– Device information and browser type
– Operating system
– Pages viewed and actions taken
– Referring website or link
– Dates and times of access
– Cookies and tracking data
C. Information from third parties
We may receive information about you from:
– advertising platforms
– social media platforms
– analytics tools
– CRM and scheduling systems
– payment processors
We do not knowingly collect data from children under 18.
How We Use Personal Information
We use collected information to:
– provide and operate our services
– create and manage client accounts
– process payments and invoices
– deliver videography, creative, and marketing services
– respond to inquiries
– send administrative information and updates
– send proposals and contracts
– perform analytics and improve our website
– run advertising and retargeting campaigns
– comply with legal and regulatory obligations
– prevent fraud or misuse
We only process personal data when we have a legitimate legal basis to do so.
Cookies and Tracking Technologies
We use cookies, pixels, tags, and analytics tools to:
– recognize returning visitors
– improve website performance
– personalize user experiences
– measure advertising effectiveness
These technologies may include Google Analytics, Meta (Facebook) Pixel, TikTok Pixel, and similar tools.
You may disable cookies in your browser settings. Certain site functions may not operate correctly if cookies are disabled.
Payments
If you purchase services, payment information such as billing address and transaction amount is collected. We do not store full credit card numbers. Payments are processed securely through third-party providers that comply with PCI-DSS requirements.
How We Share Your Information
We do not sell personal information.
We may share personal data with:
– website hosting providers
– CRM and automation platforms
– email marketing platforms
– advertising and analytics providers
– subcontractors assisting with service delivery
– payment processors
– legal authorities when required by law
All service providers are required to protect your information and use it only as directed by us.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No security system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information only as long as necessary to:
– deliver services
– manage business and accounting records
– comply with legal obligations
– resolve disputes
When information is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have the right to:
– request access to personal information we hold
– request correction of inaccurate data
– request deletion of data
– restrict or object to processing
– opt out of marketing communications
To exercise your rights, contact us at [email protected].
Email and SMS Communications
If you provide your email or phone number, you may receive:
– service updates
– appointment reminders
– project communications
– marketing or promotional messages
You may unsubscribe at any time.
For SMS, message and data rates may apply. Reply STOP to opt out.
Media and Videography Services
Because we provide videography and creative production services, we may collect and store:
– video recordings
– audio recordings
– photographs
– creative assets and project files
Media is used solely for contracted purposes unless separate written permission is granted for portfolio or promotional use.
International Data Transfers
Your data may be processed or stored in countries outside of your residence. We take reasonable steps to ensure data is protected in accordance with applicable laws.
Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third parties.
Children’s Privacy
We do not knowingly collect or solicit information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:
